Shipping

Product orders will typically be shipped within 3-8 days of purchase via
Australia post or appropriate couriers. Free express shipping is generally
included for most items on the site if over $120 is spent, except otherwise
stated.

Returns

We believe in our products and know they are made by artisans from
around the world with love and care. They are not mass produced or made by
machines and tooling. These products, will often have imperfections or
variances which add to their authentic, individual charm, including but not
limited to:

– The welds 

– Forging marks 

– Scuffs, bruises, fingerprints

– Cavity within woodgrain

– Uneven or imperfect symmetry

– Different surface finish

– Burrs 

– Spots of surface rust or blemishes

– Variance in materials / textures / finishes

For any of our products, If you are not satisfied with your
purchase it can be returned within 14 days from the shipping date as long as it
is unused and undamaged. Return shipping is at the purchaser’s expense.

Refunds

A refund may be provided if goods are proven to be faulty. This will
require investigation and proof. The opportunity for repair or replacement is
at Infinite Edge Knives discretion and, if accepted, refunds will be made to
the method of payment used at purchase. 

Refunds will not be granted due to change of mind, change in lead times,
delivery charges, or for any other reason unless there is a proven fault in our
manufacturing.

 

Warranty

Our goods are covered by a 12 month manufacturing warranty. Should our
products prove to fault during this period, a process to rectify, replace or
refund will take place.

Warranty does not cover:

– Misuse of products 

– Blunt or chipped blades

– Damage caused through heat, lack of maintenance, age, or wear and tear

– Some of our knives are made from HIGH CARBON steel, which is also prone to patina, and surface rust. Knives must be oiled after being cleaned after use.
These are professional knives which will last generations if properly cared
for.

– Our chopping boards, knife boards and wooden handle products must all be
maintained and cared for. Like any wooden product, they will come sealed,
however keeping them waxed or oiled is the purchasers responsibility. You must
not submerge in water or clean in a dishawasher. Any cracking, or drying is the
responsibility of the purchaser.

Privacy
Policy

​​At Infinite edge knives we love our
customers and we wouldn’t dare share your personal information away to anyone
other than the third parties who handle our mail and orders.

We promise to handle your information
securely and carefully, and we adhere to Australian Privacy Laws to also ensure
our team is aware of these obligations.

We recognise that your personal information
is important to you and share your understanding about:

– Why information is collected

– How information is collected

– What information is collected

– Who may we share the information with 

– What direct marketing or emails you will receive 

– Security 

– Accessing or updating your information 

– Changes to the privacy policy

Why
information is collected

Infinite Edge Knives collects
information for a variety of reasons including:

– To deliver products or services to
you 

– To complete other transactions with you or on your behalf 

– To better understand your requirements and preferences 

– To improve our service 

– To provide offers that maybe of interest or benefit to you

How
information is collected

The personal information we collect
for the most part is supplied by you when you place an order, register on our
website, enter a competition, complete a survey or provide feedback to us.

What
information is collected?

The personal information you provide Infinite
Edge Knives consists of your:

– Name 

– Address 

– Delivery address 

– Phone number 

– E-mail address 

– Age details 

– Transaction information

Who
may we share the information with?

We value our customers’ privacy and
we do not share information with any other organisations other than third
parties who perform part of our service or product delivery. Often details such
as your name and address will be provided to these partners which include
those:

– Involved in providing, delivering,
managing or administering your product or service 

– Involved in maintaining, reviewing and developing our business systems,
procedures and infrastructure including testing or upgrading our computer
systems 

– Involved in a transfer of all or part of the assets of Infinite Edge Knives

– Involved in the payments system including financial institutions, merchants
and payment organisations 

– Involved in executing marketing which you have opted in for

In certain circumstances such as, for
purposes related to public health or safety, or the prevention or detection of
unlawful activities we may also be required by law to provide your information
to government authorities.

We would like to assure you that
personal information will not be released unless otherwise stated above.

What
direct marketing or emails you will receive?

If you receive marketing offers from Infinite
Edge Knives and do not wish to receive them in the future, please contact us.

Infinite Edge Knives will only record
your email address if you provide it to us. We will send commercial electronic
messages with the addressee’s express or inferred consent to receive it.

If you do not wish to consent or
receive any communication from us, please ensure that you select the ‘opt out’
or ‘unsubscribe’ link at the bottom of any email we send you. Alternatively,
you can notify us that you wish to be removed from our mailing list by
contacting us.

Security

As required by legislation, Infinite
Edge Knives undertakes reasonable steps to protect all personal or company
information from misuse, loss, unauthorised access, modification or disclosure.

Please be aware that this privacy
policy relates to Infinite Edge Knives. If you are online on the Infinite Edge
Knives website and click on a link or banner that takes you to a third party
website then Infinite Edge Knives cannot be held accountable for that third
party website.

Accessing
and Updating your information

If you would like to access or update
your personal information, please contact us via the contact form on the
website. We prefer to receive written requests as in many cases this assists us
to verify your identity.

Changes
to the privacy policy

From time to time and in line with
customer expectations and legislative changes, our privacy policies and
procedures will be reviewed and, if appropriate, updated.

Our Privacy Policy is available
online or you can request a copy by contacting us.

Use of Cookies: 

A cookie is a small file, which asks
permission to be placed on your computer’s hard drive. Once you agree, the file
is added and the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences. 

We and our third party partners may set
and use cookies to identify which pages are being used. This helps us analyse
data about our web page traffic and improve our website in order to tailor it
to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system. 

Overall, cookies help us provide you
with a better website by enabling us to monitor which pages you find useful and
which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us. 

You can choose to accept or decline
cookies. Most web browsers automatically accept cookies, but can usually modify
your browser settings to decline cookies if you prefer. This may prevent you
from taking full advantage of the website.

Terms of Service

This website is operated by Infinite Edge Knives. Throughout the site,
the terms “we”, “us” and “our” refer to Infinite Edge Knives. Infinite Edge
Knives offers this website, including all information, tools and services
available from this site to you, the user, conditioned upon your acceptance of
all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in
our “Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”), including those additional terms and conditions
and policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who
are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using
our website. By accessing or using any part of the site, you agree to be bound
by these Terms of Service. If you do not agree to all the terms and conditions
of this agreement, then you may not access the website or use any services. If
these Terms of Service are considered an offer, acceptance is expressly limited
to these Terms of Service.

Any new features or tools which are added to the current store shall
also be subject to the Terms of Service. You can review the most current
version of the Terms of Service at any time on this page. We reserve the right
to update, change or replace any part of these Terms of Service by posting
updates and/or changes to our website. It is your responsibility to check this
page periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at
least the age of majority in your state or province of residence, or that you are
the age of majority in your state or province of residence and you have given
us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor
may you, in the use of the Service, violate any laws in your jurisdiction
(including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive
nature.

A breach or violation of any of the Terms will result in an immediate
termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any
time.

You understand that your content (not including credit card
information), may be transferred unencrypted and involve (a) transmissions over
various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices. Credit card information is
always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any
portion of the Service, use of the Service, or access to the Service or any
contact on the website through which the service is provided, without express
written permission by us.

The headings used in this agreement are included for convenience only
and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not
accurate, complete or current. The material on this site is provided for
general information only and should not be relied upon or used as the sole
basis for making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on the material on
this site is at your own risk.

This site may contain certain historical information. Historical
information, necessarily, is not current and is provided for your reference
only. We reserve the right to modify the contents of this site at any time, but
we have no obligation to update any information on our site. You agree that it
is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service
(or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any
modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through
the website. These products or services may have limited quantities and are
subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the
colours and images of our products that appear at the store. We cannot
guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our
products or Services to any person, geographic region or jurisdiction. We may
exercise this right on a case-by-case basis. We reserve the right to limit the
quantities of any products or services that we offer. All descriptions of
products or product pricing are subject to change at any time without notice,
at the sole discretion of us. We reserve the right to discontinue any product
at any time. Any offer for any product or service made on this site is void
where prohibited.

We do not warrant that the quality of any products, services,
information, or other material purchased or obtained by you will meet your
expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in
our sole discretion, limit or cancel quantities purchased per person, per
household or per order. These restrictions may include orders placed by or
under the same customer account, the same credit card, and/or orders that use
the same billing and/or shipping address. In the event that we make a change to
or cancel an order, we may attempt to notify you by contacting the e-mail
and/or billing address/phone number provided at the time the order was made. We
reserve the right to limit or prohibit orders that, in our sole judgment,
appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your transactions
and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we
neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is”
and “as available” without any warranties, representations or conditions of any
kind and without any endorsement. We shall have no liability whatsoever arising
from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at
your own risk and discretion and you should ensure that you are familiar with
and approve of the terms on which tools are provided by the relevant
third-party provider(s).

We may also, in the future, offer new services and/or features through
the website (including, the release of new tools and resources). Such new
features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may
include materials from third-parties.

Third-party links on this site may direct you to third-party websites
that are not affiliated with us. We are not responsible for examining or
evaluating the content or accuracy and we do not warrant and will not have any
liability or responsibility for any third-party materials or websites, or for
any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use
of goods, services, resources, content, or any other transactions made in
connection with any third-party websites. Please review carefully the
third-party’s policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.

SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that
contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in
the Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date
applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified
or updated.

SECTION 10 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service
will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of
the service will be accurate or reliable.

You agree that from time to time we may remove the service for
indefinite periods of time or cancel the service at any time, without notice to
you.

You expressly agree that your use of, or inability to use, the service
is at your sole risk. The service and all products and services delivered to
you through the service are (except as expressly stated by us) provided ‘as is’
and ‘as available’ for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality, fitness for
a particular purpose, durability, title, and non-infringement.

In no case shall Infinite Edge Knives, our directors, officers,
employees, affiliates, agents, contractors, interns, suppliers, service
providers or licensors be liable for any injury, loss, claim, or any direct,
indirect, incidental, punitive, special, or consequential damages of any kind,
including, without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in contract,
tort (including negligence), strict liability or otherwise, arising from your
use of any of the service or any products procured using the service, or for
any other claim related in any way to your use of the service or any product,
including, but not limited to, any errors or omissions in any content, or any
loss or damage of any kind incurred as a result of the use of the service or
any content (or product) posted, transmitted, or otherwise made available via
the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our
liability shall be limited to the maximum extent permitted by law.

SECTION 11 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Infinite Edge Knives and
our parent, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, service providers, subcontractors, suppliers, interns
and employees, harmless from any claim or demand, including reasonable attorneys’
fees, made by any third-party due to or arising out of your breach of these
Terms of Service or the documents they incorporate by reference, or your
violation of any law or the rights of a third-party.

SECTION 12 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide
you Services shall be governed by and construed in accordance with the laws of
Australia, and in particular a business registered in the state of Western
Australia.

SECTION 13 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any
time at this page.

We reserve the right, at our sole discretion, to update, change or
replace any part of these Terms of Service by posting updates and changes to
our website. It is your responsibility to check our website periodically for
changes. Your continued use of or access to our website or the Service
following the posting of any changes to these Terms of Service constitutes
acceptance of those changes.SECTION 14 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to admin@infinite-edgae-knives.com
or via our contact form.

SECTION 15 – SHIPPING LIABILITY DISCLAIMER

Once
a product has been handed over to the shipping carrier and a tracking number
has been issued, Infinite Edge Knives is no longer liable for any loss, damage, or
delay occurring during transit. Ownership of and risk for the product passes to
the customer upon shipment.

If a product is damaged during shipment, the customer must report the issue to
the carrier directly and follow the carrier’s claim process. While we are not
liable for damages or losses during shipping, we are happy to assist customers
with documentation or information required to file claims with the shipping
carrier. We will do our best to provide replacement parts or repairs at the
cost of the customer or shipping company.